Return & Refund Policy (Tea, Dry Fruits, Nuts & Seeds Products)
Due to the nature of food and consumable items, all products are generally non-returnable and non-exchangeable once delivered.
1. Returns Eligibility
Returns are accepted only if:
- The product delivered is damaged, spoiled, or defective
- You received the wrong item
- The package is tampered or incomplete
You must report the issue within 48 hours of delivery with clear photos/videos as proof.
2. Non-Returnable Items
- Opened or used food products
- Tea, dry fruits, nuts, seeds once unsealed
- Items returned after 48 hours of delivery
3. Refund Process
- Once the return request is approved, refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
- In some cases, replacement may be offered instead of refund
4. Cancellation
Orders can only be cancelled before dispatch. Once shipped, cancellation is not possible.
5. Support
For return or refund assistance, contact: kiranchai100@gmail.com